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Home Test Lab holds customer service and satisfaction
above all else. Below are a list of items that can help you out if
you need a little help. All documents require Acrobat Reader to
view.
You can always contact Home Test Lab either via email, mail, or
phone:
Email:
Support@HomeTestLab.com
Mail: 456 Roosevelt Trail #7, Windham ME 04062
Phone: (207)894-6005
Return Policy
Lullhaven Research offers a 30 day money back satisfaction guarantee.
All return requests must be made by phone (207-894-6005) or via email at
returns@HomeTestLab.com.
For issues with product quality or workmanship see the our Limited
Warranty stated above. We offer a 6 month 100% direct replacement
warranty.
Privacy Policy
We are committed to protecting your privacy at Lullhaven Research
LLC. We will not collect any personal information from you that you do
not volunteer, and we are the sole owner of all information collected on
this site. We do not sell, share, or rent this information to others in
any way that we have not mentioned in this statement.
Cookies
Like many other Web sites, Lullhaven Research LLC may use cookies to
identify members so they don't have to re-enter a user id and password
when they, for example, wish to post to a discussion. Cookies also help
us improve your experience and display more prominently goods and
services that might interest you. If you do not have cookies enabled,
you must enter your password each time you access our site or any of its
member features.
What sort of information do we
collect?
- Any product registration information (including serial numbers, model
numbers, email and other contact information)
collected is used by Lullhaven Research LLC to determine the start date
of your warranty, contact information for upgrades
and possible recalls, and instrument version control.
- Credit Card information is used only in the purchasing of our products
at your request and Lullhaven Research uses third
party intermediaries to help us run the Lullhaven Research LLC Service
and Site. Your Customer Information is provided to
these third parties solely for the purpose of providing you the services
you request at the time that you request them. Third
party intermediaries do not store, retain, access or otherwise use your
Customer Information other than as necessary to
provide you with the Lullhaven Research LLC service.
Third parties
Lullhaven Research LLC may provide third parties with aggregate
statistics about our customers, traffic patterns, and related
site information. This data reflects site usage patterns gathered during
customer visits to our Web sites each month but does
not contain behavioral or identifying information about any individual
member. We may also provide log files and other
databases of user information to third parties for analysis, so we can
get a better understanding of traffic through our site
and thus improve our content offerings.
Security
We use precautions to keep the personal information you disclose both in
your browsing and your purchases and only release
this information to third parties we believe share our commitment to
privacy. Secure Sockets Layer (SSL) technology is used
to transfer any credit card or confidential information.
Obtaining your consent
By using our Web site, you give Lullhaven Research LLC permission to
collect information about the pages served to you as an
anonymous user for the purpose of calculating aggregate site statistics.
If you register at Lullhaven Research and Home Test
Lab, you authorize Lullhaven Research LLC to use information you provide
to personalize the information we deliver to you
and to use your demographic information when calculating aggregate
customer data. Lullhaven Research and Home Test Lab may
occasionally amend this policy. We suggest that you check to see if it has changed from time to time.
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