Home Test Lab Suite and CLA-101 Strip Reader Home Test Lab Suite Add-Ons Home Test Lab Suite Test Strips

  Home Test Lab holds customer service and satisfaction above all else.  Below are a list of items that can help you out if you need a little help.  All documents require Acrobat Reader to view.

You can always contact Home Test Lab either via email, mail, or phone:

Email: Support@HomeTestLab.com

Mail: 456 Roosevelt Trail #7, Windham ME 04062

Phone: (207)894-6005

 

Return Policy

Lullhaven Research offers a 30 day money back satisfaction guarantee.  All return requests must be made by phone (207-894-6005) or via email at returns@HomeTestLab.com.  For issues with product quality or workmanship see the our Limited Warranty stated above.  We offer a 6 month 100% direct replacement warranty.



Privacy Policy

We are committed to protecting your privacy at Lullhaven Research LLC. We will not collect any personal information from you that you do not volunteer, and we are the sole owner of all information collected on this site. We do not sell, share, or rent this information to others in any way that we have not mentioned in this statement.

Cookies

Like many other Web sites, Lullhaven Research LLC may use cookies to identify members so they don't have to re-enter a user id and password when they, for example, wish to post to a discussion. Cookies also help us improve your experience and display more prominently goods and services that might interest you. If you do not have cookies enabled, you must enter your password each time you access our site or any of its member features.


What sort of information do we collect?

- Any product registration information (including serial numbers, model numbers, email and other contact information) collected is used by Lullhaven Research LLC to determine the start date of your warranty, contact information for upgrades and possible recalls, and instrument version control.

- Credit Card information is used only in the purchasing of our products at your request and Lullhaven Research uses third party intermediaries to help us run the Lullhaven Research LLC Service and Site. Your Customer Information is provided to these third parties solely for the purpose of providing you the services you request at the time that you request them. Third party intermediaries do not store, retain, access or otherwise use your Customer Information other than as necessary to provide you with the Lullhaven Research LLC service.



Third parties

Lullhaven Research LLC may provide third parties with aggregate statistics about our customers, traffic patterns, and related site information. This data reflects site usage patterns gathered during customer visits to our Web sites each month but does not contain behavioral or identifying information about any individual member. We may also provide log files and other databases of user information to third parties for analysis, so we can get a better understanding of traffic through our site
and thus improve our content offerings.


Security

We use precautions to keep the personal information you disclose both in your browsing and your purchases and only release this information to third parties we believe share our commitment to privacy. Secure Sockets Layer (SSL) technology is used to transfer any credit card or confidential information.


Obtaining your consent

By using our Web site, you give Lullhaven Research LLC permission to collect information about the pages served to you as an anonymous user for the purpose of calculating aggregate site statistics. If you register at Lullhaven Research and Home Test Lab, you authorize Lullhaven Research LLC to use information you provide to personalize the information we deliver to you and to use your demographic information when calculating aggregate customer data. Lullhaven Research and Home Test Lab may occasionally amend this policy. We suggest that you check to see if it has changed from time to time.
 

 

    Copyright (C) 2008, Lullhaven Research LLC. all rights reserved